Windows and Doors

Question: What should I do if the window is not sealing properly? Answer: If a window isn’t sealing correctly, first ensure that the window lock, located on the side of the interior window, [...]

Question: Why does water collect in the bottom track of the window during rain? Answer: It’s normal for water to enter the bottom track of the window during rain or when watering the grass, as [...]

Question: Why does it feel like there is a draft coming from the windows during winter? Answer: Even when windows are properly glazed, fitted, and weather-stripped, it can sometimes feel like [...]

Question: Are there any adjustments that may be required on bi-pass doors? Answer: Periodic adjustments may be necessary for bi-pass doors. If you notice the doors aren’t aligned properly, [...]

Question: What should be used to lubricate the door and window hardware in the home? Answer: While most household lubricants will work, a clear silicone-based spray is recommended for the best [...]

Question: Is door warping covered under the warranty? Answer: Minor warping is generally considered acceptable and is a common occurrence due to changes in humidity and temperature. However, if a [...]

Question: Are any maintenance adjustments needed for passage doors? Answer: Periodic tightening of the doorknobs may be necessary. Over time and with frequent use, doorknobs can gradually loosen. [...]

Question: How do you adjust the exterior/entry door thresholds? Answer: Exterior door thresholds are equipped with adjustment screws located on the top surface of the threshold. By turning these [...]

Question: How do you use adjustable door strikes? Answer: To adjust a door strike, first remove the two screws securing the strike plate. Then, shift the insert portion of the strike to the [...]

Question: Frost forms on the metal striker plates of the doorframe when it’s extremely cold outside. Does this mean the door is leaking? Answer: Not necessarily. Frost forming on metal striker [...]