Service Request

Service

Service Request

Important: Notice regarding service requests and current COVID19 situation.

Truman will contact you to set up an appointment at your home, please allow 24 hours to have your request processed.
*Please Note* Service hours are from 8:00 am – 5:00 pm Monday through Friday excluding holidays.

With the exception of Emergencies, all Service Requests must be verified before being processed. Please allow 24 hours for your request to be processed. If this is an emergency, please email service@trumanhomes.com directly.

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Important Notice

Dear Home Owners,
We are grateful for your business and now that you are living in your new home, we want to continue providing you with an exceptional level of customer service.

With the emergence of the virus COVID 19 and the events surrounding it, we have had to reevaluate warranty service visits. For the protection of our homeowners, trade partners, and company personnel, we have made the decision to suspend non-emergency service visits for a period of 60 days, effective immediately.

Meanwhile, we will still be answering phone calls and emails. We will also be preparing to act as soon as we feel it is safe and prudent to do so. We will be monitoring the situation closely and will update you on any changes to the length of this temporary moratorium.
We will continue to respond to emergency issues, defined as follows:

No heat
No water
No power
Water leaks that require shutting off the water to the entire home
Security issues, such as an exterior door lock that fails to function

If you are unclear as to whether your issue is an emergency, please email us and we will be happy to assist you in making this determination. We thank you for your understanding and patience during this unusual and difficult time. We will advise to any changes to the above as soon as possible.

Stay Healthy, Stay Safe.
Respectfully,
Justin Jacobson
Warranty and Service Manager