Service & Support

Here to Help

Service & Support

Important: Notice regarding service requests and current COVID19 situation.

Service Request

Set up an appointment at your home. With the exception of Emergencies, all Service Requests must be verified before being processed. Please allow 24 hours for your request to be processed.

BOOK APPOINTMENT

Welcome Guide

A quick overview of the first things you’ll need to do when moving into your new Truman home. Download the guide for more info on your homeowner responsibilities, property taxes, utilities and more.

DOWNLOAD GUIDE

Maintenance Guide

We’ve provided monthly and seasonal maintenance checklists so you can do your part to protect from things like leaks and damages, and you’ll know exactly what to expect with your new home.

VIEW GUIDE

Frequently Asked Questions

If you have any questions regarding standards or procedures, please refer to these answers first, as well as the information on the individual Maintenance Guide pages.

VIEW QUESTIONS

Warranty Info

Accompanied by Truman’s in-house award winning customer service, our one year wall to wall comprehensive warranty program will ensure consistent quality and workmanship.

LEARN MORE

Lawn Care Tips

To ensure that your sod and trees look wonderful for years to come, we stress the importance of proper maintenance of your yard. View our Lawn Care Guide for tips on how to properly maintain your lawn.

LEARN MORE

Are you ready to Live better® Live Truman.

Join the newsletter – We’ll send you news, updates, exclusive special offers and promotions on everything Truman.

Truman MAIN Site Register

First Name

Last Name

Phone Number

Current Address

Province

Postal Code

Where did you hear about us? Where did you hear about us?

Are you an Agent/Realtor?

Yes

What style of home are you interested in?

Condo

Townhome

Duplex

Single Family

CAPTCHA

*Yes I would like to receive electronic messages about related offers and information that may be of interest to me from Truman. I understand that I can unsubscribe whenever.

If you are human, leave this field blank.

Important Notice

Dear Home Owners,
We are grateful for your business and now that you are living in your new home, we want to continue providing you with an exceptional level of customer service.

With the emergence of the virus COVID 19 and the events surrounding it, we have had to reevaluate warranty service visits. For the protection of our homeowners, trade partners, and company personnel, we have made the decision to suspend non-emergency service visits for a period of 60 days, effective immediately.

Meanwhile, we will still be answering phone calls and emails. We will also be preparing to act as soon as we feel it is safe and prudent to do so. We will be monitoring the situation closely and will update you on any changes to the length of this temporary moratorium.
We will continue to respond to emergency issues, defined as follows:

No heat
No water
No power
Water leaks that require shutting off the water to the entire home
Security issues, such as an exterior door lock that fails to function

If you are unclear as to whether your issue is an emergency, please email us and we will be happy to assist you in making this determination. We thank you for your understanding and patience during this unusual and difficult time. We will advise to any changes to the above as soon as possible.

Stay Healthy, Stay Safe.
Respectfully,
Justin Jacobson
Warranty and Service Manager