What should I do if I discover a roof leak?

Please notify the Truman Warranty Department immediately if the leak occurs within your warranty period. It's important to note that most roof leaks are often a result of caulking breakdown or other factors, rather than shingle failure.

Are slight variations in my roof's appearance or level considered normal?

Yes, slight differences in asphalt shingle color are normal and will reduce with weather, not affecting durability. You may also observe slight variations in the roof’s level due to plywood puckering or shingle expansion. For shakes, some curling or lifting is also considered normal.

What precautions should I take when walking on my roof?

Avoid walking on asphalt shingles during hot summer days, as this can damage their protective granular coating. For tile roofing, it is important to avoid walking on it during wet or icy conditions to prevent damage.

Roofing Materials

What are common characteristics and maintenance considerations for asphalt shingles?

Asphalt shingles are soft on hot summer days and walking on them during hot weather can damage the top protective granular coating of the shingles. Manufacturers cannot avoid slight differences in colour shakes, even within the same factory run of the same colour of shingle. Colour shading is usually imperceptible, and such differences are reduced by weather. Shading of asphalt roofing is normal and does not affect durability of the shingles. Slight variations may be observed in the roof’s level. This may be a puckering of the plywood or the raising of the shingles between nails when they expand.

What types of shakes are used and what is considered normal behavior?

Shakes may be either pine or cedar. Some curling or lifting of the shakes is normal.

What are the maintenance and leak considerations for tile roofing?

Tiles are generally maintenance-free with very few problems. Avoid walking on tile roofing during wet or icy conditions, and check for damage regularly.

Most roof leaks are not a result of shingle failure, but often from caulking breakdown or other factors.
**Please notify the Truman Warranty Department immediately of any leaks which occur within the warranty period.**

Roofing FAQs

Shingles Blown Off Roof

Question: Why have shingles blown off the roof, and what should we do?

Answer: Shingles may come loose or blow off due to wind conditions. If this happens during normal weather, please contact our Warranty Department for assistance. However, if the damage occurs during extreme wind conditions or a windstorm, it may not be covered by the warranty. In such cases, it’s best to reach out to your home insurance company to handle repairs. Regular roof maintenance and inspections can also help prevent future issues.

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Frequently Asked Questions

1 What should I do if I discover a roof leak?: Please notify the Truman Warranty Department immediately if the leak occurs within your warranty period. It's important to note that most roof leaks are often a result of caulking breakdown or other factors, rather than shingle failure.
2 Are slight variations in my roof's appearance or level considered normal?: Yes, slight differences in asphalt shingle color are normal and will reduce with weather, not affecting durability. You may also observe slight variations in the roof’s level due to plywood puckering or shingle expansion. For shakes, some curling or lifting is also considered normal.
3 What precautions should I take when walking on my roof?: Avoid walking on asphalt shingles during hot summer days, as this can damage their protective granular coating. For tile roofing, it is important to avoid walking on it during wet or icy conditions to prevent damage.