Customer Feedback, Reviews and Promotional Incentives
Notwithstanding anything else on this page, this section applies to all Bonafide customers and purchasers of Truman Homes 1995 Inc. and its affiliated entities (“Truman”).
Truman may occasionally invite a customer or purchaser to provide feedback, a rating, review, testimonial, comment or other content concerning Truman or their experience with Truman (“Feedback”). Feedback may be provided directly to Truman or published through a third-party website, application, social-media service or review platform (a “Platform”). Truman may offer a credit, rebate, gift or other promotional benefit (an “Incentive”) subject to the eligibility requirements and conditions stated in the applicable written offer. By participating in or claiming an Incentive after receiving notice of these terms, the participant agrees to be bound by them.
Participation is entirely voluntary. No person is required to participate or provide any rating, opinion or statement that the person does not genuinely believe. All Feedback must be based on the participant’s own direct experience, accurately reflect their genuinely held opinion and must not be false, misleading, fabricated, copied, automated or submitted using a false identity.
Where an offer identifies a particular rating or other promotional criterion, the participant will qualify for the Incentive only if that criterion is satisfied and the resulting Feedback truthfully reflects the participant’s genuine experience and opinion. Truman does not prescribe the wording of Feedback or require any participant to make a false or misleading statement.
Anyone publishing Feedback publicly is responsible for complying with applicable law and the applicable Platform’s terms and policies. The existence, nature and value of any Incentive must be clearly and prominently disclosed within or immediately alongside the Feedback. Where an Incentive is conditional upon a particular rating, that condition must also be disclosed. Truman may verify eligibility and compliance with the applicable offer. Truman may withhold or recover an Incentive where the participant does not satisfy the stated conditions, omits a required disclosure or submits Feedback that is false, misleading, fabricated, manipulated or otherwise fraudulent.
Each Platform is independently owned and operated. Truman does not control the existence of any business profile, the Platform’s policies, audience, rankings, moderation, publication or removal decisions, or content independently submitted by users. An offer from Truman does not authorize conduct prohibited by a Platform or imply that the Platform sponsors, endorses or administers the offer.
These terms govern only the administration of a promotional Incentive. They do not form part of, amend, replace, waive or override any signed purchase agreement or other written agreement between Truman and a participant. They do not alter the purchase price, authorize any deduction, set-off or holdback, create any representation or warranty concerning a property or project, or waive any right or remedy available to Truman. If these terms, an Incentive offer or any website, email, promotional or marketing material is inconsistent with a signed purchase agreement, the signed purchase agreement will solely govern to the extent of the inconsistency.
A purchaser must pay all amounts required under the applicable purchase agreement in full when due and may not deduct an anticipated Incentive from any deposit, closing funds, purchase price or other amount owing. An Incentive described as a credit at closing will be effective only if it is documented and applied by the applicable Truman vendor in accordance with the purchase agreement, including any requirement for a written agreement executed by the parties. Unless and until that occurs, the Incentive does not reduce any amount payable by the purchaser. An Incentive described as a rebate payable after closing is a separate promotional benefit and not an adjustment to the purchase price. It becomes payable only after the transaction has successfully closed and all conditions stated in the applicable written offer have been satisfied.
If you have any questions or concerns please contact us or seek independent advice accordingly.
